Returns & Exchange
Returns & Exchange Policy
This policy covers items you purchase and keep. If you rented a dress, please see our separate Rental Policy instead.
Eligibility
- You may request an exchange or store credit within 3 days of receiving a purchased item.
- The item must be unworn, unwashed, unaltered, with all original tags and packaging, and accompanied by your order number or receipt.
- Given the nature of bridal and occasion wear, worn or altered items cannot be returned or exchanged, and purchases are not eligible for cash refund except where the item is defective or was not what you ordered.
Defective or Incorrect Items
If an item arrives damaged, defective, or different from what you ordered, contact us within 3 days of delivery and we will arrange a full refund or replacement at no cost to you.
Final Sale Items
Items marked as clearance, made-to-order, or custom-sized are final sale and not eligible for return or exchange unless defective.
How to Request a Return or Exchange
Contact us at info@gbyshahed.com or WhatsApp +962 79 899 0928 with your order number. Return shipping is at the customer's expense unless the item was defective or incorrect.