Exchanges
We aim to provide a smooth and transparent shopping experience.
- Exchange requests must be made within 24 hours of receiving the order via WhatsApp or email.
- Items must be unworn, unwashed, in their original condition, and with tags attached.
- Sale items, evening gowns, and accessories are excluded from regular exchanges.
- Customers may choose a replacement item. Any higher price difference must be paid; any lower difference will be issued as store credit.
- If the requested replacement is unavailable, customers may select another item.
Delivery fees for exchanges
Customers cover delivery fees for regular exchanges. For incorrect or defective items, G BY SHAHED covers the delivery costs required to resolve the issue.
Refunds
We do not offer cash refunds for change-of-mind purchases. This does not affect statutory consumer rights for defective or non-conforming items, including refunds where required by law.
Contact
Email Info@gbyshahed.com or WhatsApp +962 79 226 9669.